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Privacy and Cookie Policy

We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

USL Educational Supplies (M) Sdn. Bhd. does not require anyone to share any personal information about themselves in order to view any of our websites. That means you can visit our sites www.usleducation.com without any need to register with us. However, most of our sites contain special sections and privileges for users who do register. We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What personal information about customers does USL Educational Supplies (M) Sdn. Bhd. gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We maintain a record of your product interests and the purchases you make in our stores, online, or by phone and catalog.

Consent

By submitting your personal information to us, either through our websites, in our stores, or by other means, you are agreeing to the collection and storage of your personal information. When you submit this information to us, it means that you have agreed to this Privacy Policy and any updates, and that you expressly consent to the use of your personal information according to this Privacy Policy.

How does USL Educational Supplies (M) Sdn. Bhd. use your personal information?

As more fully detailed below, USL Educational Supplies (M) Sdn. Bhd. obtain and keep personal information when you send us an e-mail, order product, purchase product, supply information to our Career Center, or otherwise communicate with USL Educational Supplies (M) Sdn. Bhd.

USL Educational Supplies (M) Sdn. Bhd. may use your personal information to process and fulfill your order (including to send you e-mails to confirm your order status and shipment); administer our contests and other promotions; and communicate with you and send you information by e-mail, postal mail, telephone, text message, or other means about our products, services, contests, and promotions. Additionally, your personal information helps us better understand your shopping needs and preferences and provide consistent, personalized services and experiences.

Our web server will automatically collect standard anonymous information (such as web log data and IP addresses). This information helps us spot trends, improve our products and product design, protect the security of our websites, enhance your shopping experience, and improve the functionality of our websites.

Like all retail websites, we use cookies to store your preferences and to help us remember you as a user when you make return visits to our websites. We also use cookies to record session information such as items saved to your shopping cart(s), the different web pages you view on our websites, and the last website you visited prior to visiting ours.

Our disclosure of your personal information

When you purchase a product or a service from our websites, or special-order a product or service from our stores, USL Educational Supplies (M) Sdn. Bhd. may share personal information with third-party fulfillment companies in order to deliver the product or service to you.

Regardless of any choices you make regarding your personal information, we may disclose your personal information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on us, or (b) to protect and defend the rights or property of USL Educational Supplies (M) Sdn. Bhd. or third parties.

How can I change my personal information?

At any time, you can review and modify the information you gave us during the registration process. Just go to the your account page. There, you have the option of looking over the information that you gave us and changing or updating that information if desired.

When you receive sales flyers, advertisements, direct mail, and other promotional communications from us, including e-mail, you will have the opportunity to “opt out” by following the “unsubscribe” instructions in the e-mail you receive, or by contacting us directly. Once you have submitted your e-mail address to “unsubscribe,” please note that you may continue to receive e-mails for a time while our system updates your request.

If you have any questions about our websites or our privacy & security policies, send an e-mail to careline@usleducation.com.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to the Privacy Policy

USL Educational Supplies (M) Sdn. Bhd. reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to send an e-mail to careline@usleducation.com.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGE-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.